Does it need electricity?
No. There's nothing to plug in, charge or switch on. The mat has no heating element at all.
Then how does it get warm?
A thin reflective layer inside the mat sends your cat's body heat back up to her, the way a foil emergency blanket does. The mat is only ever as warm as the cat lying on it makes it.
How warm does it get?
It doesn't have a temperature of its own. It warms up while she's on it and cools down when she leaves. Rest your hand flat on it for a minute and you'll feel the warmth come back.
Will my cat actually use it?
Cats go where the warmth is, so put the mat where she already naps: the sofa arm, the window sill, your side of the bed. Some cats ignore anything new for a few days. If she never takes to it, you have 60 nights to send it back.
Is it safe to leave out all day and night?
Yes. With no cords and no heating element, there's nothing to overheat and no cable to chew. If your cat seems unwell or unusually stiff, that's a question for your vet, not for a mat.
Can I wash it?
Yes. The mat is machine washable. Use a gentle cycle and let it dry fully before she uses it again.
How does the 60-night guarantee work?
Try the mat for up to 60 nights from the day it arrives. If it isn't working out, send us a message from the contact page and we'll refund you.
Where do you ship, and what does it cost?
We ship worldwide, and shipping is free. You'll get a tracking number by email when your order leaves.
Something we didn't cover? Ask us
60 nights. If she ignores it, send it back.
Some cats distrust anything new for a week on principle. Give her up to 60 nights from the day it arrives. If she never takes to it, email us and we'll refund you.